Refunds, Exchanges & Cancellations – Watches

At Kalā Watch Co, we take pride in the craftsmanship of our timepieces and your satisfaction is important to us. Please review our return and exchange policy carefully before submitting a request.

Return & Refund Eligibility

We offer refunds or exchanges only under the following conditions:

  • The item received is damaged or defective.
  • The item is non-functional upon arrival.
  • An incorrect item was delivered.

Refunds will not be granted for reasons related to personal preferences, size, or color.

Unboxing Video Requirement

To process claims for damage or defect, customers must provide a continuous, unedited unboxing video taken at the time of delivery. This is mandatory and helps us assess and resolve issues efficiently.

Conditions for Returns

To qualify for a return or exchange:

  • The watch must be unworn, unused, and in original condition, with tags intact.
  • All original packaging, manuals, tools, and accessories must be included.
  • All bracelet links must remain unadjusted and attached.
  • The item must be free of scratches or signs of wear.
  • A return request must be submitted within 24 hours of delivery. Requests beyond this timeframe will not be accepted.

How to Initiate a Return

  1. Email us at info@kalawatches.com with:
    1. Your order number
    2. A detailed reason for the return
    3. Unboxing video clearly showing the issue
    4. Proof of delivery date
  2. If your return is approved, we will share the return shipping label via email.
  3. Print the label and carefully pack the watch and all accessories and ship it back via the courier service.
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund or exchange. If approved, the refund will be processed to your original payment method within 7–10 business days.
  5. Please note in case of rejection, shipping charges are non-refundable.

Exchanges

We currently offer exchanges only in cases where the item received is:

  • The item received is damaged or defective.
  • The item is non-functional upon arrival.
  • An incorrect item was delivered.

We do not accept exchanges for aesthetic preferences, strap size, or case dimensions.

Warranty Policy

All Kalā watches come with a 1-year limited warranty from the date of shipment.

The warranty covers:

  • Manufacturing defects in the movement
  • Issues due to faulty components

The warranty does not cover:

  • Damage due to misuse, accidents, or improper care
  • Wear and tear from regular use
  • Damage from water exposure unless specified as water-resistant
  • Unauthorized repairs or modifications

International Orders

All international sales are final. We do not accept returns, exchanges, or refunds on international orders unless the item is received defective or non-functional.

Cancellations

  • Orders cannot be cancelled once they have been shipped.
  • To cancel an order before it is shipped, please contact us at returns@kalawatches.com.
  • Upon successful cancellation, a refund will be processed after deducting 5% of the order value as processing fees.
  • Refunds are typically credited within 5–9 working days, depending on your payment method and bank processing times.

If you have any questions about this policy, feel free to reach us at info@kalawatches.com. We’re here to help.

Refunds, Exchanges & Cancellations – Clothing, Straps & Accessories

Exchange Policy

  • You may request an exchange within 3 days of receiving your order.
  • You may choose another item of equal or higher value.
  • To be eligible for exchange:
    • The item must be unused and in new condition.
    • The original packaging must be returned along with the item.
    • Any missing or damaged packaging may result in rejection of the exchange request.
  • Please include your Order ID and phone number clearly on the return package.
  • An exchange fee of ₹200 will be charged to cover reverse pickup and shipping of the new product.
  • The replacement item will be dispatched only after the returned item and packaging are received and inspected.
  • Natural variations in the leather grain and texture are a hallmark of its authenticity and craftsmanship, these are not imperfections, but part of what makes each strap unique.
  • Please note: We do not offer refunds on straps / clothing / accessories purchases.

Cancellation Policy

  • Orders cannot be cancelled once they have been shipped.
  • To cancel an order before it is shipped, please contact us at returns@kalawatches.com.
  • Upon successful cancellation, a refund will be processed after deducting 5% of the order value as processing fees.
  • Refunds are typically credited within 5–9 working days, depending on your payment method and bank processing times.

International Orders

All international sales are final. We do not accept returns, exchanges, or refunds on international orders unless the item is received defective or non-functional.

Shipping Policy

Products will be processed in 24 to 48 hours and shipping takes 3 to 5 business days to deliver within India.

Exchange, replacement, and damaged products will be delivered within 3-5 working days after we receive the returned product.

RTO / Returned Shipments

Once an order has been dispatched, the courier partner will attempt delivery to the shipping address and Indian phone number provided at the time of placing the order.

The courier team may contact you on the provided Indian phone number to coordinate delivery. If you are unavailable or unable to receive the shipment, the courier partner will make up to 3 delivery attempts.

If the shipment cannot be delivered after the maximum number of attempts, it may be marked as RTO (Return to Origin) and sent back to us.

Once we receive the returned shipment at our facility, we will contact you via your registered email address to confirm your complete shipping address and phone number.

  • If the RTO occurred due to an incorrect/incomplete address, incorrect phone number, the customer being unavailable to receive the shipment, or other reasons, applicable reshipping charges will be payable before we can dispatch the order again.
  • The reshipping charge will depend on the delivery location and courier service applicable to the shipment.
  • Once the applicable charge is confirmed, we will share a payment link with you. The order will be reshipped after the payment has been completed and the required shipping details have been confirmed.

Please ensure that your Indian phone number remains active and reachable and that the shipping address provided is complete and accurate to avoid delivery issues or the shipment being returned to us.

Please note: Once a shipment has been marked as RTO and returned to us, we cannot arrange a fresh dispatch until the parcel has been received at our facility and the shipping details have been reconfirmed.